FAQs
Who pays shipping charges for returns on footwear?
Scott Hawaii only pays for the shipping charges back to the customer for any replacements. Customers are responsible for shipping charges to Scott Hawaii.
How soon do you ship?
We ship within 2-3 business days. If needed by a specific date, please call us.
Does your footwear run true to size?
Our footwear runs about a half size small for both men and women. If you have a wide foot you should go up a size (e.g. 9 to a 10). If you have a shoe size that is a half size you should go up to the next full size (e.g. 9 ½ to a 10). TO get exact measurements of our footwear click here
Can I use free shipping on multiple addresses?
No. Free shipping can only be applied to one shipping address.
Can I combine multiple offers per order?
No. You can only apply one promo or discount code per order.
What do I do if I provide the wrong address?
Contact us immediately at websales@scotthawaii.com so we can hopefully correct the address prior to the order being shipped. Please note, there is no guarantee on this.
Where is your footwear made?
We always want to be transparent with customers, yes, our footwear is made in China. Now let us explain, for many years we imported most of the materials (except the nylon webbing) from Taiwan and manufactured everything in Hawaii. The company who was manufacturing our outsoles and insole material decided to expand and to do this they opened a factory in China. After much deliberation we decided to move production overseas and have our trusted partner continue to make the same Scott Hawaii quality slippers. It was not an easy decision, with limited space of our facility (8000 sq/ft), and rising real estate costs in Hawaii, it was impossible to manufacture and warehouse the inventory necessary to support our growing business. Plus, the investment in new machinery needed to stay current with new manufacturing techniques is expensive and for a small family business it is very difficult to offset the cost before the machines become outdated. With this all said, we can assure you the only component that has changed is the labor, we work very closely with our manufacturing partner, ensuring fair-trade and ethical practices; the materials haven’t changed, we still only source the best. Plus, we offer the best warranty in the casual footwear category.