Shipping Policy

If the item you ordered is in stock, we will ship your order via United States Postal Service ground within 2-3 business days of purchase.

Order Confirmation

When you place your order, you should receive an order confirmation email from us, reflecting the items you purchased. 

Shipping Confirmation 

Once your order is shipped, you will receive a shipping confirmation email. 

Shipping Methods

We offer FREE shipping on all domestic orders via United States Postal Service. Please allow 5 to 7 days for delivery.  For expedited shipping requests contact us immediately via phone at 808-591-2921 or websales@scotthawaii.com.  Additional fees will apply.

Address Errors and RTS

Any order returned to Scott Hawaii due to address errors are subject to re-shipping fees.  If customer chooses to cancel order original shipping fee will be deducted from total refund amount.

If you have any questions, please email us at websales@scotthawaii.com

Return Policy

 

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To receive a refund or a replacement click here to initiate the process.  Once complete you can mail the pair(s) to: 1212 Kona Street, Honolulu, HI 96814.

Please note: Customer is responsible for shipping charges back to Scott Hawaii and returned items for a refund (not replacement) are subject to a restocking fee, which will be deducted from from the total refund amount.

You can always contact us for any return questions at websales@scotthawaii.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.  When contacting us by email please include order number and a picture of the item in question.

Unfortunately we cannot refund gift certificates.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Package not received
First check the tracking information provided and ensure the package has been confirmed as DELIVERED.  If marked as delivered but not received click here for further instructions.  If these instructions prove unsuccessful contact us at websales@scotthawaii.com and we will work to remedy the situation.